The sideparts are slipping back and forth inside the carton. In my case one of the cartons was not taped careful. By lifting up the carton the sidepart slipped inside and breaks out through the carton and hit the ground. Now threre is a heavy dong in this sidepart. All the customerservice can do, is sending a repair-kit. i´m still waiting for it...
So i give three stars for the desk and substract one, because i´m pissed off.
High quality build, nice finish and materials. Pretty easy to put together. Shopped for a few months before going with this desk. Very satisfied..
Table is nice, Very poor customer service. Had me take 600 pounds wood upstairs my self with no help after i paid for shipping and all.
Sorry to hear about your dissatisfaction with our service, however we are specialised in producing premium furniture and has nothing to do with shippers. However we do care how the desk is delivered. For this reason the desk comes crated for maximum protection. This is essential for the safe delivery. Once you open the crate, boxes inside are small and can be carried easily.
Shippers are not obliged to deliver your order inside your building or apartment especially in a Pandemic situation, which is clearly indicated here. https://www.studiodesk.net/shipping-and-returns-information/
Just a short reminder, Shipping is free for all orders over 1600$ so you didn't have to pay for it.
We purchased the Beat Limited Edition desk with the LED pack. It’s gorgeous, well constructed, easy to build and has exceeded our expectations.